Plush Necessities Guarantee
We stand behind our service, our products, and
our customers. That is why we have a 100% satisfaction
guarantee behind every purchase. If for any reason,
you are not completely satisfied with your purchase,
we'll exchange it or refund the credit card used
for purchase.
Return & Exchanges
See our Return/Exchange policy.
Order Tracking
After ordering, you will receive two email confirmations from Plush Necessities. First, you will receive an email containing
your order number and order status link. You
will be able to use the order status link to
keep track of your order. Second, you will receive
an email with a tracking number when your order
is shipped.
Invoice
Please print the order confirmation as your invoice. Recipients will only receive packing slips in their shipments.
Shipping Method
Your items are shipped out of our facility within
1-2 business days. Our products are shipped
via UPS for delivery
within the U.S. At this time, we are unable to
ship to P.O. Boxes international addresses, APO addresses
or US territories.
Shipping Charges
All orders $100 and up qualify for free ground shipping (excluding Hawaii & Alaska). All other orders are eligible for flat rate ground shipping. See shipping time and cost for details.
Multiple Ship-to Addresses
Use our multiple ship-to capability in your shopping cart to send gifts to different addresses, whether you're sending the same or different gifts to each address. Each shipment will be billed separately.
Payment Options
We accept Visa, Master Card, and American Express. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order. We do not accept cash, checks, or CODs.
Sales Tax
We are required to charge sales tax to all orders shipped to California. Sales tax to California is estimated based on local tax rates.
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